Privacy Policy

1. Information We Collect

WhaleSong collects information to provide better services to our clients. We collect information in the following ways:

Information You Provide

• Contact information (name, email, phone number, company details)
• Business information and requirements
• Communication preferences
• Project specifications and goals

Information We Collect Automatically

• Website usage data and analytics
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

2. How We Use Information

We use the information we collect to:

• Provide and improve our AI consulting services
• Communicate with clients about projects and services
• Generate qualified leads for our clients
• Develop and enhance our AI technologies
• Comply with legal obligations
• Protect against fraud and security threats

3. Information Sharing

WhaleSong does not sell, trade, or rent personal information to third parties. We may share information in the following circumstances:

• With client consent for lead generation purposes
• With service providers who assist in our operations
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with business transfers or mergers

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication systems
• Employee training on data protection
• Incident response and breach notification procedures

5. AI and Machine Learning

Our AI systems may process data to:

• Improve lead qualification algorithms
• Enhance service recommendations
• Optimize campaign performance
• Develop predictive analytics models

All AI processing is conducted with appropriate privacy safeguards and data minimization principles.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide ongoing services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and AI models

Data is securely deleted when no longer needed for these purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience
• Deliver targeted advertising

You can control cookie settings through your browser preferences.

9. Third-Party Services

Our website and services may integrate with third-party platforms for:

• Analytics and performance monitoring
• Customer relationship management
• Payment processing
• Communication tools

These services have their own privacy policies governing data use.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

12. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

14. Compliance

This privacy policy is designed to comply with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Texas Identity Theft Enforcement and Protection Act
• Other applicable privacy laws and regulations